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One of the most frequent complaints made against accountancy firms by clients is not being made aware, in advance, of the fees to be charged. And there’s nothing like an unexpected fee note to sour a relationship! That’s why you’ll always get a fixed fee quote or realistic estimate, whichever you prefer, before we start work.
There is a growing trend for accountants to offer fixed fees with “no charges for meetings and phone calls” but as we all know an allowance for meetings and phone calls is built in to the fixed fee so everyone pays even if they do not make use of these facilities.
We offer a variety of payment methods including bank transfer, credit or debit card, cheque, cash and standing order options to help you manage your cashflow better.
It can be really frustrating not being able to speak to someone who knows your business when you need a simple piece of advice or to settle a query. Here at Addison & Co every client has a dedicated partner and a dedicated client manager to ensure there is virtually always someone able to help whenever you telephone or email.
Unlike many firms, here at Addison & Co, we love talking to our clients. It is a cornerstone of our business that if you want to speak to the key people in charge of your work you can do so at any time.
If you’d like that sort of personal service from your accountants, we’d love to hear from you. For an informal, no-obligation chat about how we can help you and your business, contact us today.